ServSafe Online Food Manager Certification (2024)

The Diamond Package includes the Premier Food Safety Online Food Manager Exam, an exam code to take the remotely proctored ServSafe Certification Exam with ProctorU, our Study Guide, and the ServSafe practice test.

You have one full year to complete the Online Food Manager Course. Training licenses automatically expire after that period.

Yes, the online course includes a online, mobile-friendly Study Guide, ServSafe practice test, and course outline.

No, our online course is self-paced. You may start and stop at any time, and complete it in multiple training sessions.

You may take the Online Food Manager Course from any desktop, laptop, tablet, or mobile device. We recommend Google Chrome and Mozilla Firefox as preferred browsers, as well as a high-speed internet connection to view the course.

You will need a PC or Mac computer, which meets the Minimum System Requirements. Tablets and mobile devices are not supported. You will also need access to a quiet, private area, where no one will interrupt you. Before the exam can begin, the proctor will ask you to move your webcam or laptop around to verify that the environment meets all exam security protocols. The proctor will also request access to your computer to close and disable any programs, files, or apps not related to the examination process.

You can schedule the online ServSafe Exam as soon as you receive your exam code. We will provide you with the code within 1 business day from the date you purchased your package.

You may schedule your exam at any time. ServSafe Exam codes do not expire.

ProctorU allows you to cancel and reschedule at no additional cost. Exam codes are non-refundable and non-returnable.

English, Spanish, and Simplified Chinese. However, please keep in mind that ProctorU proctors only speak English and are not able to provide exam instructions in additional languages.

The only difference is the format of the exam. The In-Person exam is administered face-to-face by a proctor in the classroom, while the ProctorU version allows you to test from home with a live online proctor.

As soon as you successfully pass the ServSafe Exam, you will receive an email with your results and a link to download your certificate.

If your exam session is interrupted due to any technical issues or any other reason not related to test-taking irregularities, ProctorU will create an incident log and you will be eligible to receive a replacement Exam Code to schedule a new appointment. To request a replacement Exam Code, please contact ServSafe’s customer care team at ServiceCenter@restaurant.org or call 800-765-2122.

For maximum flexibility, both exam scheduling and testing is available to examinees 24/7.

ProctorU has a robust platform with multiple mechanisms to accurately detect instances of cheating. If you are not engaging in dishonest behavior, it is highly unlikely that the proctor will flag or end your exam session. If the session is flagged, it will be reviewed by ProctorU and ServSafe’s compliance team, who will determine if an investigation should be opened. Examinees will be contacted if they are allowed to re-schedule, or if the session is on hold due to an investigation.

We highly recommend that you secure a quiet and private space for the entire duration of your exam. This will minimize the risk of any unwanted interruptions which could be flagged by the proctor as irregularities.

Yes. Accommodations are available upon request. Please note that examinees are required to submit a Request for Exam Accommodation prior to scheduling the exam, as the request needs to be reviewed and approved by ServSafe's Exam Security team. Please contact us so that we may provide you with detailed instructions and the Special Accommodations Request form.

No. Food and beverages are not allowed.

If you don’t pass the ServSafe exam, you may schedule a retest ($99). ServSafe’s retesting policy allows examinees to take the exam twice within a 30-day period. If additional attempts are needed, examinee will be required to wait at least 60 days from the last attempt, with no more than four attempts allowed within a 12-month period.