Powerchute can't find my UPS (2024)

Solved Go to Solution

Solved

Powerchute can't find my UPS (1)

bachmann_apc

Cadet

Posted: ‎2021-07-0112:44 AM . Last Modified: ‎2024-03-0602:33 AM

0Likes

16

8813

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:44 AM . Last Modified: ‎2024-03-0602:33 AM

Powerchute can't find my UPS

Here is a Smart UPS SUA1000RMI2U which is connected with a USB cable to our server (Windows Server 2003 SBS SP2). I just installed "PowerChute Business Edition 5 Node v9.0.1" on this server (and installed the agent, the server and the console).
However, PowerChute cannot detect my UPS. The USB connection seems to work, because Windows detects a "APC Battery BackUP" in device manager. I also tried using other USB ports, but without success.
If I open the PowerChute Console, it asks me to add a device - then I get into the Device List Configuration. But Discovered Devices (and Current Device List) remains empty.

What else can I do?

Message was edited by: bachmann

Labels

  • Labels:

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions

Powerchute can't find my UPS (2)

Powerchute can't find my UPS (3)kdconod_apc

Crewman

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

0Likes

8786

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

So... nobody knows how to fix this...

See Answer In Context

Link copied. Please paste this link to share this article on your social media post.

Replies 16

Powerchute can't find my UPS (4)

trefmanic_apc

Cadet

Posted: ‎2021-07-0112:44 AM . Last Modified: ‎2024-03-0602:33 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:44 AM . Last Modified: ‎2024-03-0602:33 AM

I had this issue too. I have one UPS (SmartUPS 3000), which is connected to a single server and to some other network devices. Although I didn't really need PowerChute Server, I decided to give it a try in case of expansion of the network structure. It's not very clear that you need to have SAME username and password both on PowerChute Agent and PowerChute Server. After I've changed the password in the console for PowerChute Server, everything started to work as expected. Hope this helps.

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (5)

Powerchute can't find my UPS (6)BillPPowerchute can't find my UPS (7)

Administrator

Posted: ‎2021-07-0112:44 AM . Last Modified: ‎2024-03-0602:33 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:44 AM . Last Modified: ‎2024-03-0602:33 AM

do you have a different UPS to try? or a different computer with the same UPS to narrow down whether it is an OS issue or UPS issue?

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (8)

Powerchute can't find my UPS (9)kdconod_apc

Crewman

Posted: ‎2021-07-0112:44 AM . Last Modified: ‎2024-03-0602:33 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:44 AM . Last Modified: ‎2024-03-0602:33 AM

Ah well...I guess APC doesn't care...

Link copied. Please paste this link to share this article on your social media post.

See Also
PowerChute Network Shutdown for windows 10Powerchute Serial Shutdown indicates Failed self-testSkript ausführen mit Power Chute Serial Shutdown scheitertPowerchute serial shutdown command file

Powerchute can't find my UPS (10)

Powerchute can't find my UPS (11)kdconod_apc

Crewman

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:33 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:33 AM

Well no I haven't...unfortunately not easy to do...its a big unit not easy to move the thing around.

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (12)

Powerchute can't find my UPS (13)BillPPowerchute can't find my UPS (14)

Administrator

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:33 AM

0Likes

8788

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:33 AM

yes, i can understand that. to me, it is either an issue with the OS or the UPS. once i also saw an issue with a cable cause this so that is another thing to double check or if you even had a spare. its rare though.

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (15)

Powerchute can't find my UPS (16)BillPPowerchute can't find my UPS (17)

Administrator

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:33 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:33 AM

Hi Bachmann,

Have you tried updating the APC UPS USB driver through Device Manager?

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (18)

bachmann_apc

Cadet

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:33 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:33 AM

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (19)

Powerchute can't find my UPS (20)BillPPowerchute can't find my UPS (21)

Administrator

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:33 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:33 AM

The APC UPS Drivers are already included on Microsoft Operating Systems. Once you have opened the Properties window of the device look for Update Driver.

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (22)

bachmann_apc

Cadet

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

Interesting, Windows found a driver update - now it is recognized as "HID UPS Battery" in my Device Manager. But this doesn't change anything, PowerChute Console can't find any device. 😞

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (23)

yklee_apc

Cadet

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

Having the same problem. Have you resolved your issue?

Any possibility the UPS itself is faulty?

Regards.

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (24)

Powerchute can't find my UPS (25)kdconod_apc

Crewman

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

I'm having this same problem - Windows Server 2008 is recognizing the battery in the device manager (USB cable) but PowerChute can't communicate with it. I've tried uninstalling & reinstalling the drivers, changing USB ports & rebooting the computer but it still won't connect.

Message was edited by: kdconod

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (26)

Powerchute can't find my UPS (27)kdconod_apc

Crewman

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

So... nobody knows how to fix this...

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (28)

Powerchute can't find my UPS (29)BillPPowerchute can't find my UPS (30)

Administrator

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

0Likes

8788

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

That is absolutely correct. It's easy to install an agent and then later forget that you ever set a password, because there is no user interface for the agent, let alone any indication there is a password. And, when you try to discover agentsusing a server with a mismatched password, it doesn't tell you. It just acts like those agents aren't even there.

To reset the password on an agent, you have to uninstall and reinstall the agent on the computer. You should not have to reboot.

If you launch the PowerChute Business Edition CD on a computer with the agent already installed, you will see an "Update" button next to it, and that runs through the installation again, but it won't prompt you for the password again. Only uninstalling and reinstalling, as described above, will do it.

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (31)

MFJLabs_apc

Cadet

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

On 8/29/2015 2:49 PM, Jeffrey said:

you have to uninstall and reinstall the agent on the computer

AND ENTER THE SAME PASSWORD ACROSS ALL SOFTWARE (i.e., agents, servers, and clients).

CONFIRMED -

Wow .... only took over an hour scouring through the 'documentation' (term used loosely) for an answer, over a year and a half in this forum, more time searching online, and over 30 mins on the phone with APCTech Support -- nice people who didn't have access to this information.

Totally sucks to have to search for this stuff like this ...

What's the point of making excellent hardware if your software sucks? And we can't find answers when we need them.

PLEASE ... PLEASE ... PLEASE UPDATE THE FREAKINDOCS, so others don't have to waste time searching like the rest of us. (facepalm)

  • Tags:
  • MFJLabs

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (32)

Powerchute can't find my UPS (33)BillPPowerchute can't find my UPS (34)

Administrator

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

Hello ... ok ... which doc gave you the correct answer? I have had a SMX 1500 for about two years. I have not gotten it to connect with the desktop app for Personal Powerchute. I did get some documentation about a year ago ... but it was really "cloodgey" and did not work (maybe my problem).

  • Tags:
  • smx1500

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (35)

Powerchute can't find my UPS (36)BillPPowerchute can't find my UPS (37)

Administrator

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

0Likes

8787

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-0112:45 AM . Last Modified: ‎2024-03-0602:32 AM

Hi,

PowerChutePersonal Edition is not compatible with a SMXSmart-UPS. You will need to install PowerChuteBusiness Editionor you can use APCUPSD.If you decided on installingthe PowerChuteBusiness Edition I recommend just installing the Agent and interface with the UPS through the Agent web interface. To access the web Agent open a web browser and enter https://:6547 or https://127.0.0.1:6547

Link copied. Please paste this link to share this article on your social media post.

Powerchute can't find my UPS (38)

Powerchute can't find my UPS (39)

Powerchute can't find my UPS (2024)
Top Articles
8 Cool Hairstyles For Your Gacha Life OC
How To Draw Gacha Life Hair - Your Hair Trends
Drawing Practice Exercises
Workplace Mental Health and Stress Management Handbook HR Template - Edit Online & Download Example | Template.net
9 Harbor Freight Tips Guaranteed To Save You A Lot of MONEY
Sales Tax Exemption Renewal | Harbor Compliance
Kama Veri Kathaigal Tamil
Craigslist Heavy Equipment Connecticut
Gsfi Ihub
Srj Mugshots 2022
Miss Dior Vs Chanel N⁰5
Mauro Castano Age | Wiki, Net worth, Bio, Height, Wife
Latest Posts
Gacha Life hairstyles - A couple of choices for the ladies and gentlemen
Navy vet has Trump’s nod ahead of Virginia’s US Senate primary, targets Tim Kaine in uphill battle
Article information

Author: Edmund Hettinger DC

Last Updated:

Views: 5341

Rating: 4.8 / 5 (58 voted)

Reviews: 89% of readers found this page helpful

Author information

Name: Edmund Hettinger DC

Birthday: 1994-08-17

Address: 2033 Gerhold Pine, Port Jocelyn, VA 12101-5654

Phone: +8524399971620

Job: Central Manufacturing Supervisor

Hobby: Jogging, Metalworking, Tai chi, Shopping, Puzzles, Rock climbing, Crocheting

Introduction: My name is Edmund Hettinger DC, I am a adventurous, colorful, gifted, determined, precious, open, colorful person who loves writing and wants to share my knowledge and understanding with you.